Employee engagement

Understanding how our people feel about their work and how we can better support them is essential to improving as an organisation. In 2025, we rolled out Assist Analytics across all companies, except Vebego AG, which will follow in 2026. Assist Analytics enables us to measure more often and gain a better understanding of how our colleagues experience their work and what helps them thrive. The beauty of the tool lies in its ability to go beyond reporting on what has happened. Instead, it uses predictive and prescriptive insights to help us understand what is likely to happen next – and what we can do to influence it.

Net Engagement Score

The Net Engagement Score (NES) is central to our approach to employee engagement. It is based on 16 key questions about leadership behaviour and the work environment. The NES shows how engagement is distributed throughout the organisation and classifies employees as either highly engaged (promoters) or less engaged (detractors) based on their scores on the 16 key topics.

In 2025, the NES remained stable at 23.5 (2024: 23.6), with 31.5% of employees classified as highly engaged, a slight increase from 31.3% last year. Employees gave the highest score to clarity of objectives (8.6, up from 8.5 in 2024), indicating they clearly understand what is expected of them at work. Work-life balance also remained strong at 8.4, indicating that employees feel able to balance their work and home lives. Satisfaction with management scored 8.3, reflecting positive perceptions of leadership.