Technology & Innovation

The world in which Vebego operates is characterised by a drive for efficiency, operational excellence and cost savings, with technology being embraced rapidly to achieve these goals. Everyone is exploring the growing possibilities offered by digitalisation, AI, robotisation, hyperconnectivity and data. We recognise this – Embracing Technology is one of our strategic drivers – but we also want to look further ahead.

People First

When we talk about technology, we mean innovations that enable people to achieve more. The possibilities seem endless, including in our work. By using technology intelligently, we can deliver our services where they are needed, in real time and as efficiently as possible. Thanks to digital twins of buildings, predictive maintenance and AI-driven staff planning, we can achieve more (output, quality and customisation) with less (fewer people, fewer errors, lower costs and less waste). But this is not unique. Many organisations are following the same path, building and connecting systems at scale. We could do the same, but we do not believe it would create a sustainable or distinctive competitive advantage. Instead, we choose a different path: using technology to unlock people’s talent.

In a complex world, we choose the human touch

At Vebego, our guiding principle is People First. We use technology to support staff and customers, not to replace people. Technology helps our people work more safely and sustainably. It helps them connect better with one another and with customers – even across language barriers. And while it also makes processes more efficient, that is not the end goal. We use technology to create time and space for what matters most: small acts of kindness. Truly seeing one another, showing appreciation and going the extra mile. Without any ulterior motives. In a complex world, we consciously choose the human touch because we believe it adds value to our service, and customers recognise it.

Challenges

We face a number of challenges in ensuring that technology truly works for our people and customers. For instance, our IT landscape is fragmented. In 2025, we took steps to modernise it, with examples outlined below. At the same time, a large share of our budget is still spent on maintenance rather than innovation. We are therefore investing in a standardised robust, future-ready foundation that will enable us to work more securely and efficiently while supporting innovation across our businesses.